FAQ

Even though the air suspension system in your car is complex, in most cases the problems are easy to diagnose. On this page, the answers to many of your questions can be found here.

Have a question? Want to phone in your order?

To order or ask technical questions call us toll free at 1-800-251-8993.

Our office hours are:
8:30 AM to 6:30 PM Monday-Friday

• What is the difference between Bilstein and Aldan Shocks?
  
  Arnott sells two different models of shocks each offering a different ride. Bilstein shocks provide the firmer ride of the two models. Bilstein riders are typically under the age of 35 or take shorter trips and appreciate the firm response to the road and maintaining a low profile look. Bilstein Shocks come in two sizes and are retail priced at $599.99 for black and $798.99 for chrome. These prices are the same for both sizes.
  
  Aldan Shocks are more for the long haul riders or those who are 35 years of age and older who take long trips, single, double up, and wanting to get through the end of the day not feeling worn out. One of the reasons is the 11 way adjustment on the shock. This adjustment is the rebound control. You can dial down the rebound to get that softer ride. These shocks ride almost similar to the stock shocks. Look below for the Specs. This model is retail priced at $1099.99 for black and $1199.99 for chrome. These prices are for both sizes.
  
  Both Bilstein and Aldan shocks enable the bikes to operate at lower levels on the bikes suspension, enabling shorter riders to touch the ground flat footed to maintain better control at stop signs, traffic lights and in parking lots. The best ride on both models is in the middle of the (Up and Down ) travel.
  
  Bilstein Shocks
  12” Extended > 9.75” Collapsed
  13.25” Extended > 10.25” Collapsed
  
  Aldan Shocks
  11.6” Extended > 9.6” Collapsed
  13” Extended > 10.25” Collapsed
  
• Do your products come with instructions?
  
  Some of our parts do and some do not. All of the installation manuals that we do have can be downloaded from our web site and should come with your part.
• How long does it take to receive my order?
  
  Ground shipping takes 1-6 buisness days depending on what state you live in. Next Day Air will arrive the next day in The United States. Orders placed before 3:30 EST will be sent out that day. We are open Monday thru Friday 8:30am to 5:30pm EST.
  
  
• Is it possible to return a part if I do not want it?
  
  You may return a part unused as long as it is less than 30 days from the date of purchase. An invoice and a return authorization number is required. You may be charged a 20% restock fee.
• Do you ship internationally?
  
  Yes we ship worldwide through UPS. Please email us with your address and parts desired so we can give you an accurate shipping quote. Shipping prices do not include border fees. We can ship USPS by request.
• What is your warranty on parts?
  
  Some parts have a lifetime warranty while others have one year. The warranty is non transferable. If a part is defective, we will either replace or repair that part, as long as it is in the warranty period and proof of purchase is available. We do not offer a warranty on commercial vehicles. Improper use or installation is not a manufacturer's defect. Parts returned unused are subject to a 20% restock fee.
• What types of payments do you accept?
  
  We accept all major credit cards. Visa, Mastercard, American Express, and Discover. If you do not have a credit card, you can either pay us through PayPal or by mailing us a Money Order or Cashiers Check.
• Will your air suspension parts ride differently from the originals?
  
  No, the air springs are just like the originals. You will not notice any difference in ride quality. We design our air springs with the same spring rate and load capabilities set by the original manufacturer.